Car by side Heidelberg
Car by side is a Premium offer from BoardingHouse Heidelberg, which operates with the standards approved by TÜV.
The City of Heidelberg is happy about this very modern accomodation.
Foto: Car-by-side-opening on 30.06.2011
Service quality from the guests' point of view
Inhouse Workshop at the BoardingHouse Heidelberg:
Service quality from the guests' point of view:
- International and regional Trends
- Quality factors in the hotel and restaurant industry
- Service quality from the guests' point of view
- practical application: Great Hoteltest with 100-Quality criteria-checklist
- Satisfaction degree of the participants: 88%
Foto: Some of the Workshop participants
Sales management & Sales strategies
I
nhouse Workshop at the Romantik Hotel Sanct Peter in Walporzheim:
- Sales strategies
- Sales management
- Complaint management
- Strategies to avoid complaints
- Satisfaction degree of the participants: 97%
Foto: Beate Braune (F&B), Saban Kismetli (FO) and Dagmar Lorenz (GM)
Sales management & Sales strategies in hotels and restaurants
Top-class training for sales management and sales strategies for hotels and restaurants
The following points were emphasized:
rules of conduct in the hotel and restaurant industry (HoGa Knigge)
Guest & customer loyalty in hotels and restaurants
Recognition and evaluation of competitors
Sales management & sales strategies in hotels and Restaurants
Foto: Rico Haubold during the training at the Berlin Plaza Hotel
Internal Audit according to DIN EN ISO 9001
During the internal audit the following documents and departments were revised:
qualitiy management handbook & documented processes
quality standards management and quality commissioned
quality standards reception and reservation
quality standards housekeeping & technology
quality standards breakfast service & Restaurant (Knese)
quality standards kitchen & produktion
quality standards banquet department & events
quality standards accounting and sales department
The auditor ascertained, that the quality management system of Frank Hägele Berlin Plaza and Astoria Hotelbetriebsgesellschaft is in compliance with the standards of ISO 9001 and that all the employees apply QMS every day.
Congratulations on the successful internal audit and good luck for the second audit by TÜV in August 2011.
Hygiene & work processes in the kitchen and in service according to HACCP
In-House Training on:
Applying the HACCP requirements in the kitchen and the service at the Brauhaus LEMKE Brauerei
The following issues were discussed:
- Hygiene requirements by law
- Hazard analysis
- Work processes under consideration of the "european hygiene package"
- Useful checklists for kitchen and service
- practical job descriptions
Foto: Employees of the brewery after the HACCP Workshop
Implementing quality management in hotels
Workshop to implement quality management according to DIN EN ISO 9001 for hotels
During the first day the employees of the Hotel Kaiserhof were trained in quality management and introduced to the implementation schedule in the morning, and in the afternoon the quality management handbook was discussed.
During the second day the quality standards for the management were specified and documented processes were determined.
Foto: Workshop participants during the implementation workshop