Service Quality Restaurant

  • Online workshop on the topic 
  • Service quality from the point of view of the restaurant guest 
  • The following topics were discussed:
  • Trends in gastronomy
  • Quality elements: offer, service, ambience, price-performance ratio
  • Service quality restaurant: First contact, Restaurant, Mise-en-place, Offer, Service, Staff 
  • Examples, exercises, online test restaurant 
  • Participants from Argentina, Chile, Germany, Colombia and Uruguay
  • Satisfaction of the participants: 97%

Service Quality Hotel

  • Webinar for participants from Argentina, Uruguay and Chile 
  • The following topics were discussed:
  • International hotel trends
  • Quality elements
  • Service quality from the point of view of the hotel guest 
  • Satisfaction of the participants: 97%

In House Training

  • In-house training for apprentices 
  • 31.01.2022 Rhetoric and communication 
  • 01.02.2022 HoGa Etiquette / Style & Etiquette 
  • 02.02.2022 Guest Complaints & Complaints
  • 03.02.2022 Guest telephoning 
  • Satisfaction of training participants: 93%

 

Interrnal Audit

  • Internal audit according to DIN EN ISO 9001
  • Review of management and value creation processes
  • Fixes and improvements
  • Further training on the topics of quality and environmental management 
  • Implementation of the CORONA regulations 
  • Preparation for the certification audit 

Summary 2021

Summary HOTQUA Training & Further Education 2021:

In 2021, we conducted a total of 30 workshops with 315 participants from 85 companies.

  • 70% of the courses were in-house online trainings and 30% face-to-face events.
  • The most popular seminar topics were: 50% Sustainable quality standards and quality management; 35% hygiene management (HACCP) and 15% diverse topics: Data protection, cleaning and disinfection according to DIN 10516, conflict management and sustainable tourism strategies.
  • The most popular workshop times were the 4th quarter (50%) and the 2nd quarter (30%)
  • The face-to-face events took place in Berlin, Bielefeld, Brandenburg, Braunschweig and Löbau.
  • The online participants came from Germany, Austria and Colombia.
  • Languages: 55% German and 45% Spanish
  • Publication of 15 textbooks in 5 languages: German, English, Spanish, Portuguese and Russian.
  • Topics of the textbooks: Service quality, quality standards, personnel management, marketing and hygiene management.
  • Foundation of the "German Hotel Institute" for our online courses for the hotel and restaurant business.