Service Quality Restaurant
- Online workshop on the topic
- Service quality from the point of view of the restaurant guest
- The following topics were discussed:
- Trends in gastronomy
- Quality elements: offer, service, ambience, price-performance ratio
- Service quality restaurant: First contact, Restaurant, Mise-en-place, Offer, Service, Staff
- Examples, exercises, online test restaurant
- Participants from Argentina, Chile, Germany, Colombia and Uruguay
- Satisfaction of the participants: 97%
In House Training

- In-house training for apprentices
- 31.01.2022 Rhetoric and communication
- 01.02.2022 HoGa Etiquette / Style & Etiquette
- 02.02.2022 Guest Complaints & Complaints
- 03.02.2022 Guest telephoning
- Satisfaction of training participants: 93%
Summary 2021
Summary HOTQUA Training & Further Education 2021:
In 2021, we conducted a total of 30 workshops with 315 participants from 85 companies.
- 70% of the courses were in-house online trainings and 30% face-to-face events.
- The most popular seminar topics were: 50% Sustainable quality standards and quality management; 35% hygiene management (HACCP) and 15% diverse topics: Data protection, cleaning and disinfection according to DIN 10516, conflict management and sustainable tourism strategies.
- The most popular workshop times were the 4th quarter (50%) and the 2nd quarter (30%)
- The face-to-face events took place in Berlin, Bielefeld, Brandenburg, Braunschweig and Löbau.
- The online participants came from Germany, Austria and Colombia.
- Languages: 55% German and 45% Spanish
- Publication of 15 textbooks in 5 languages: German, English, Spanish, Portuguese and Russian.
- Topics of the textbooks: Service quality, quality standards, personnel management, marketing and hygiene management.
- Foundation of the "German Hotel Institute" for our online courses for the hotel and restaurant business.