Presentation of the quality documentation:
- Quality standards for the management
- Quality standards for service
- Quality standards for events
- Quality standards for beer brewing
- Quality standards for the kitchen
- Quality standards for hotels
- Quality standards for house keeping
Photo: Quality Standards - Workshop on 02/25/2011
Objectives of the QR - seminar
The participants will.....
- know the importance of quality in service
- know ho to develop approaches to quality in service
- know the background of DIN EN ISO 9000 ff standards
- know the standards relevant for service
- know the basic contents of DIN EN ISO 9000 ff standards
- are able to adapt DIN EN ISO 9001 to service standards
- know the procedure for implementing a QM-system
- know the basics of project management
- know how to document, conduct and optimise business processes
- know the importance of statistics
Guest & customer loyalty in hotel and restaurant businesses
- Can we systematically involve our guests and our customers?
- Should we distinguish between our guests and our customers?
- From normal guests to regulars!
- Let's see who participated in the training at the Berlin Plaza: