Carl Wolff Society
- Founding ceremony of the Carl Wolff Society in Wiesbaden
- Meeting at the state parliament of Hessen in Wiesbaden
- Foto: View of the city from the terrace of the oldest hotel in Germany: Schwarzer Bock
How to telephone correctly & communication
Aim: To learn techniques of communication and telephone rhetoric and sales. Examples, exercises, tests and role plays help to internalize these techniques.
Content of the course:
- Communicate correctly
- Telephone rhetoric
- Sales techniques over the phone
- Test -Sales conversation
Contentment degree of the participants: 97%
Foto f.l.t.r.: Michaela Pruss (Clipper Boardinghouse Berlin), Nicole -Schulz (The Lakeside Burghotel zu Strausberg), Heike Specht and Andreas Like (Seetel Hotels in den Seebädern Ahlbeck, Heringsdorf and Bansin)
Successful communication with the guests
Aim: The success of a hotel does not only depend from its location and the services rendered, but also from the convincing communication skills of its employees. Therefore this workshop emphasizes on communication techniques. These techniques are practiced during the course. This workshop took place at the MMI / WGG Hotel Riddagshausen of the VW Akademie .
Contentment degree of the participants 97%.
Foto: Workshop participants: Jörg Thiess (in white), Bianca Bathke, Tobias Neubert, Weert Ulfers, Lennart Strauch, Janet Schott, Mareike Düsterhöft, Christina Dimitriou and Sarah Oral
Quality management audit
Wutzke & Förster Societät Neubrandenburg
Lawyer RA Angela Tost Insolvenzbüro
Internal Audit according to DIN EN ISO 9001:2008
- Documented process bar
- Documented process insolvency
- Documentes process administration
Congratulations on the passes audit!
Much success for the second audit!
Telephone and communicate correctly
Aim: 
To learn techniques of communication and telephone rhetoric and sales. Examples, exercises, tests and role plays help to internalize these techniques.
Content of the workshop:
- Prologue & Introduction with communication exercises
- Telephone rhetoric & etiquette with exercides
- Sales techniques & aids
- Sales strategies & 7 steps to success with a "big sales exercise"
- Recommendations, Tipps & measure of the contentment degree of the participants: 94%
Foto: Some of the participants f.l.t.r.: Isolina Delgado, Laura Wagner, Sascha Geerke, Fabienne Ancora, Klaus Ehrhard
Quality and environment management
The business Oswald GmbH & Co. KG from Heidelberg successfully implemented environmental managment this year. On the 6/7.10.2011 the firm was audited according to the two internationally acknowledged norms.
- Congratulations on the passed internal audit according to
- DIN EN ISO 9001 and
- DIN EN ISO 14001
- Foto: Michaela Kasper (assistant environmental manager) and Sven Burghardt (product manager) in Heidelberg