Telefon:+49 (0)30 40 10 77 22
Online Tests
How would you rate the first contact you had or still have with the hotel? (Very good = 10 points)
Was the reservation professional? Did the reservation department think about all the details? Were you well advised, courteously and correctly treated? (Yes, very good = 10 points)
Did you get the directions right? Is the hotel well signposted? Parking facilities? Facade and entrance? Welcome? Luggage? (yes = 10 points)
Were you warmly welcomed? Were you helped with the formalities? (yes = 10)
How do you find or found your room? Cleanliness, bed/beds and bedding, size, furniture, colours, decoration, lighting conditions, safety, soundproofing? (Everything OK = 10)
How do you rate your guest bathroom? Safety, cleanliness, size, ventilation, towels, accessories, shower cabin, WC, mirror, bathtub etc.? (OK = 10 points)
How do you rate the public spaces (lobby, breakfast room) ambience, location, facilities, lighting, decoration, etc.? (Very good = 10 points)
How do you rate the services of our hotel? (Very good = 10)
How do you rate the hotel staff? Are they or were they polite, open and courteous? Are they or have they been service-minded, competent and with an impeccable outfit? (yes always = 10)
How do you rate the price-performance ratio: adequate, justified, customary in the market? (yes = 10)
