Quality management further education

Further high-quality management education, in order to receive the following titles:

  • Quality representatives ISO 9000
  • Quality manager ISO 9000
  • Quality auditor ISO 9000

Participants of the QR-Seminar will be able to:

o understand the importance of quality in the service sector
o understand the relevant norms
o understand the most important topics of the group of norms of DIN EN ISO 9000 ff
o use the norms of DIN EN ISO 9001 in the service sector
o understand the process of a QM-System
o understand the issues of project management
o document and optimize business processes
o understand the importance of statistical methods

Participants of the QM-Seminar will be able to:

o understand what´s behind an audit
o understand the process and approach of an audit
o know what´s behind business process management (BPM)
o understand the most important issues of BPM and apply it 
o identify indices for quality
o understand the difficulty in determining quality indices
o understand to lead with goals
o understand the approach of assessing the effectiveness of a quality management system (QMS)
o understand the most important methods and issues of fostering quality
o understand the most important issues of Total Quality Management (TQM)
o understant the approach of implementing TQM
o understand the potentials and risks of TQM

Participants of the QA-Seminar will be able to:

o understand the service-oriented specific reliazation of ISO 9001
o understand the components of audit programs
o understand the approach of examining QM-Documents
o plan an audit
o understand the process of an audit 
o understand the requierements of conversation techniques during an audit
o handle critical conversational situations during an audit
o understand the content of audit reports